Accessibility

We pay attention to accessibility, ease of use and findability on our website. And try to offer all information in such a way that everyone can easily find and use it. To this end, we follow government guidelines.

Website

When building and maintaining our website, we carefully consider all accessibility requirements (technical requirements, comprehensibility of texts, accessible PDFs).

Accessibility label status from Dommelvallei Service. Follow the link for the full accessibility statement.

Approach to maintaining accessibility of our website

  • Check before publication: the product pages are checked by the web editors on all parts for accessibility.
  • Employee training: our editors have completed accessibility training. Certification through The Internet Academy, certificate 2019-ic-5. 
  • Software: our editors use special software (such as accessibility assistant) to make information (text, images, video) more accessible.
  • Audits: we regularly have our web content creation processes audited to determine if they are optimally set up to promote accessibility compliance.
  • Research: our web editors regularly examine our website. Problems found are solved immediately.

WCAG 2.1 AA Inspection report Service Dommelvallei - content substudy

WCAG 2.1 AA Inspection Report Service Dommelvallei - technology sub-investigation

Below is Cardan Technobility's technology sub-study, part of their inspection report on the accessibility of our website (www.dienstdommelvallei.nl). The improvements identified in the report have been resolved.

Giving feedback 

Are you running into an accessibility problem? Or do you have a question or comment about accessibility? If so, please contact us at contentbeheer@dienstdommelvallei.nl. 

What can you expect from us?

  • You will receive an acknowledgement of receipt within 5 business days.
  • We will inform you of the progress and outcome.
  • Within 3 weeks, your request will be completed. 

 

Enforcement procedure

Are you not satisfied with the way your complaint was handled? Or have we not responded in a timely manner? If so, please contact us at https://www.nationaleombudsman.nl/klacht-indienen/uw-klacht.

Questions | More information

Do you have questions about accessibility on our website or would like more information? Please send an e-mail to info@dienstdommelvallei.nl or contact our web editors by phone at (088) 163 10 00.