Complaint

Are you of the opinion that you have not been treated properly by an employee of Dienst Dommelvallei? Then you can file a complaint. 

 

If you believe that you have not been treated properly by an employee of Dommelvallei Service you can file a complaint. 

How do you file a complaint?

  • By emailing info@dienstdommelvallei.nl.
     
  • By mail by sending a letter to:
    Service Dommelvallei
    Attn: complaints coordinator
    Dorpsstraat 210
    5731 JL Mierlo

What do you mention in your email/letter?

Please indicate in your email or letter:

  • Against whom you are filing a complaint.
  • When the incident occurred that you are complaining about.
  • A clear description of what happened and why you come to this complaint. 
  • Who you are, where you live and how we can contact you. 

Did you file a complaint?

Within 1 week after the complaint coordinator receives your complaint, you will receive an acknowledgement of receipt. This will state who your contact person is for the handling of your complaint. You can contact this person for additional comments and questions about your complaint. 

Check

The contact person will check whether we treated your letter as a complaint or whether a different procedure should be followed. If we do not handle your complaint, you will be notified.

Does your complaint meet the legal requirements?

If so, we will invite you to a meeting with the department head. During this conversation, you will discuss the complaint. If after this conversation your complaint is not settled to your satisfaction, you can contact the National Ombudsman. 

National Ombudsman

The National Ombudsman can be reached by calling (0800) 33 55 55 5. Read more on the National Ombudsman's website.