Counter/information officer Public Affairs
Are you the enthusiastic, flexible all-round employee who values service? Do you enjoy a varied job with lots of customer contacts and are you willing to go the extra mile for our customers? Then we are looking for you.
Our organization
We are a municipality with a lot of ambition and are working hard to create a pleasant living, working, and environmental environment with residents, businesses, and institutions. We want to proactively anticipate the demands of society and society or, better yet, be ahead of them. That is why we continue to develop our internal organization. For example, we work more and more task-oriented and have started a new structure since April 1, 2020. We strive for connection, integrality, cooperation and ownership.
Team Public Affairs
The team consists of nearly 30 employees and handles many municipal products. It is an important entry point for customer contacts (via telephone, the front desk and digitally). There are 3 task areas: the first line, the second line and the Civil Registry Officers. There are 12 employees working in the first-line task area.
Your position
Service is central. The duties of the Information Center Clerk include:
- Reception (receiving visitors, customers and residents).
- The front desk (for passports, driver's licenses, etc.).
- The TIC ( telephone information center).
- Back office tasks such as digital requests and processing of removals. You advise on granting requests and handle administrative procedural processing.
- You also monitor the deadlines and progress of the processing of applications. You identify bottlenecks and make improvement proposals regarding the service.
Who are we looking for?
You are an enthusiastic, flexible all-round employee who is employable on a variety of tasks. You are digitally literate, customer-friendly and learn quickly. With your experience and knowledge of process-based work, you know how to really help people and you speak to them correctly both orally and in writing. In addition, you have at least MBO+ / early college work and thinking level and you have experience working in civil affairs at a municipality. Obviously you can work well together. Knowledge of iBurgerzaken, Djuma and various JCC software is a plus.
Finally: the information officers at the front desk have an evening opening once a week. So you will work in the evening about once every 4 weeks.
Our offer
You will be working in a positive-minded organization with short lines of communication and a high level of ambition. The atmosphere is informal and collegial. A good work/life balance is important to us.
What else can you expect?
- A position between 24 - 28 hours per week.
- The salary is between € 2,203 and € 3,224 per month (scale 7, at 36 hours per week). For starters we use scale 6.
- In time, with excellent performance, a walk-out scale (scale 8) is possible.
- In addition to your salary, you build up 17.05% Individual Choice Budget each month (made up of vacation pay and year-end bonus, among other things).
The procedure
Is your interest piqued?
Then apply by February 27, 2022 at www.werkeninzuidoostbrabant.nl.
Interviews are scheduled for Tuesday, March 8, in the afternoon. Should you be invited for a 2nd interview, a motivation analysis will be part of the final selection.
Still have questions?
Please feel free to contact Lotte van den Hombergh, team manager Public Affairs at l.v.d.hombergh@geldrop-mierlo.nl or (06) 341 666 44.
For questions about the procedure, please contact Cock de Kruiff, P&O advisor at c.de.kruiff@dienstdommelvallei.nl or (06) 400 086 86.