Online services consultant
Your new challenge
As a Service Advisor you will work within the Service Department at Dienst Dommelvallei. Our department is the first point of contact for residents, companies and institutions of the municipalities of Nuenen and Son en Breugel.
We are looking for a new colleague who is familiar with the developments in the world of communication. You have a feel for how to reach various target groups and know exactly which means of communication to use.
We are looking for someone who will look at the redesign of our websites and the use of different service channels (counter, internet, telephone and mail). We would like to know whether this connects with our target group(s). You will research this, analyze it and share your findings and opportunities for improvement with us.
You are someone who looks at how something can be done faster, better and more efficiently. You come up with new ideas. Naturally, you will work on projects as part of a team. We would like to give you the opportunity to lead projects that you like.
These will be your duties
- You will (continue to) work on these projects including: Customer In Focus, chatbot and online chat.
- You will improve the websites, working with Content Management and
Communications.
- You analyze the various service channels and come up with
improvement proposals. In consultation you will work with your findings.
- You advise the management of the participating municipalities and Service
Dommelvallei about the use of the service channels.
- You work with various web applications such as: Coosto, SIMloket, Drupal, Embrace and
iNzicht. It would be very nice if you have experience with these but we are also
happy to.
According to your future colleague Antoinette, this is the ideal person
"We are looking for someone who knows how to reach certain target groups with the right means of communication, someone who is at home with the new developments in this field. We are currently using different service channels and we are very curious to see if this connects or if you have new ideas about this, someone with a college level of work and thinking. It would be nice if you have experience in a similar role but if this is not the case and you like this we invite you to apply. A real networker, someone who enjoys scrutinizing processes and giving new, fresh advice and making improvements. Within the Service Department we think from the customer's point of view, so it is important that you also have that in you. We find it important that we fit together as a team, you have fun in your work and with your colleagues!"
From us you can expect the following
- Very nice colleagues and a good atmosphere, this is very important to us!
- A salary of up to € 4.109,- gross per month for a 36-hour workweek
(Salary level December 1, 2021) depending on education and experience.
- A freely disposable Individual Choice Budget of 17.05%, which includes
direct payment, purchase of additional leave, commuting or the purchase of a bicycle.
purchase of a bicycle.
- A temporary employment contract for the duration of 1 year. With good performance
it becomes an employment contract for an indefinite period of time.
- Upon starting in your position, you will receive a Chromebook and a cell phone.
- A dynamic work environment: you will work for 3 organizations.
Will you go for it?
If you think we are a match please let us know by Sunday, Feb. 20! We look forward to receiving your resume and motivation at www.werkeninzuidoostbrabant.nl.
Introductory interviews are scheduled for Thursday, March 3.
Do you have any questions about the vacancy? Then please call Mireille Wouters (department head) on (088) 163 1166. Do you have questions about the procedure? Then call Tom de Groot (P&O advisor) on (088) 163 1326.
Your personality is in many cases decisive for us, therefore a personality test may be part of the selection procedure.